Privacy Policy

Privacy Policy

YatGo Transport and Logistics is committed to protecting the personal information of everyone who uses our platform. This policy explains what data we collect, why we collect it, how we use it, and what rights you have over your data.

1. INTRODUCTION

YatGo Transport and Logistics (“YatGo”, “we”, “us”, “our”) is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your data. This policy applies to all Clients, Drivers, and visitors to the YatGo platform. This Privacy Policy is compliant with the Kenya Data Protection Act 2019.

2. INFORMATION WE COLLECT

2.1 From Clients

We collect:

• First and last name
• Email address
• Phone number
• Delivery addresses
• Payment records
• Job history

2.2 From Drivers

In addition to the above, we collect:

• National ID or passport details
• Driving licence number and class
• Vehicle registration details
• Photographs of identity and licensing documents
• Bank or M-Pesa account details for payment processing

2.3 Automatically Collected Data

When you use the platform, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Approximate location data where relevant to job tracking

3. HOW WE USE YOUR DATA

We use your data to:

• Process and manage delivery bookings
• Assign and communicate with drivers
• Send delivery updates and driver details via WhatsApp
• Process payments and generate invoices
• Verify driver identity and eligibility
• Improve the platform and our services
• Respond to claims and disputes
• Comply with applicable Kenyan law

YatGo does not use personal data for automated profiling, credit scoring, targeted advertising, or any purpose not directly necessary for the operation of the transport service.

4. WHATSAPP COMMUNICATION

By providing your phone number during registration, you expressly consent to receiving WhatsApp messages from YatGo for the purposes of:

• Delivery updates
• Driver assignment details
• Booking confirmations
• Payment notifications
• Service-related communications

We do not use WhatsApp to send unsolicited marketing messages. Your phone number is not sold to any third party. However, by using WhatsApp as a communication channel, your data is subject to Meta's data processing policies in addition to ours. We recommend reviewing Meta's privacy policy at whatsapp.com/legal .

5. DATA SHARING

We do not sell your personal data. We share your data only with:

• Drivers assigned to your job - limited to name and phone number for job coordination purposes only
• Payment processors necessary to complete transactions
• Regulatory or law enforcement authorities where required by Kenyan law
• Third-party service providers who assist in operating our platform, all of whom are bound by confidentiality obligations

6. DRIVER DOCUMENT RETENTION

Identity documents, driving licences, and vehicle documents submitted during driver registration are retained for the duration of the driver's active status on the platform and for a period of 24 months after account deactivation. This retention period is required for legal compliance and dispute resolution purposes.

After 24 months, documents are permanently deleted from our systems. Drivers may request confirmation of deletion by writing to info@yatgo.co.ke.

7. DATA SECURITY

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• Encrypted data storage
• Access controls limiting who can view personal information
• Regular security reviews
• Secure password hashing - plain-text passwords are never stored or transmitted

No system is entirely risk-free. In the event of a data breach that poses a risk to your rights, we will notify affected users within 72 hours of becoming aware of the breach.

8. YOUR RIGHTS

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for WhatsApp communications at any time
• Lodge a complaint with the relevant Kenyan data protection authority

To exercise any of these rights, contact us at info@yatgo.co.ke. We will respond within 14 days.

9. COOKIES

Our platform uses cookies to maintain session state, analyse platform usage, and improve user experience. You may disable cookies through your browser settings, but doing so may affect platform functionality.

10. INTERNATIONAL USERS

While YatGo operates primarily in Kenya, we acknowledge that some clients may be international businesses. Where applicable, we commit to handling data in a manner consistent with internationally recognised data protection principles including purpose limitation, data minimisation, and storage limitation.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via email or WhatsApp at least 7 days before they take effect. The current version will always be available on the platform. Contact support@yatgo.co.ke for any privacy-related queries.